Artificial intelligence (AI) is one?if not the?key technology of our decade. Technological advances in this field are not only fundamentally changing our economies, industries and markets, but are also exerting enormous influence on traditional business practices, many of which will disappear, while others will be transformed or completely reinvented.

Skills shortages continue to plague the IT sector, causing UK technology job vacancies to shoot up by almost 200% since 2020, according to BCS.

Not having the right skills or team is the third biggest worry among senior IT decision-makers in the UK, with two-thirds of technology executives (66%) highlighting that their organisation’s digital transformation projects are being stalled due to struggles in recruiting IT professionals with the skills they need.

Cybersecurity is the UK tech sector’s most sought-after skill set according to the Nash Squared Digital Leadership Report, with 43% of respondents reporting a shortage, followed by big data specialists and analysts (36%), technical architects (33%) and developers (32%). Other in-demand skill sets include network engineering and devops.

Sadly, there’s no quick fix to the problem of tech skills shortages. With the biggest cause of IT skill shortfalls in the UK being a lack of STEM graduates coming through the education system, changes to public policy are key. However, there are steps that CIOs can take to begin easing recruitment challenges.

1. Change the perception of a career in IT

One of these is to work towards changing the general perception of IT careers and giving people a better understanding of how varied work in the technology sector can be.

“IT often has the perception that it’s solely focused on the lone ranger sitting in a darkened room responding to the bad guys. In terms of attracting talent, this may not appeal to those who’re searching for a career that’s people-focused and revolves around being part of a team,” says Heather Hinton, CISO of cloud-based comms company RingCentral.

Hiring, IT Leadership, IT Skills, IT Training 

Developed by Zuellig Pharma, eZRx is ASEAN’s largest B2B eCommerce platform for the healthcare industry – offering a smarter and more convenient way to buy and sell healthcare products online, anywhere and anytime, versus reps visiting clients face-to-face.

As COVID-19 began spreading its tentacles through Asia, Zuellig Pharma, one of the continent’s largest healthcare services groups needed to ensure that medicines and healthcare products – from vaccines to personal protection equipment (PPEs) – were delivered in a timely and efficient manner.

Given the urgency, Zuellig Pharma could not rely on a manual system to place and process orders and returns as well as payment requests. Efficiency and effectiveness needed to be optimized further. With much of the world locked down during the pandemic, the number of touchpoints to connect with customers was also vastly reduced.

Zuellig Pharma adopted a transformative innovation to ensure that its 350,000 customers and 1,000 clients – including the world’s top 10 pharmaceutical companies – could have timely access to essential medicines and lifesaving products during this critical period.

And it happened to launch when the world needed it most.

A 24/7 lifeline

Zuellig Pharma provides distribution, digital, and commercial services in 13 markets across Asia, serving more than 350,000 medical facilities and over 1,000 clients in the region.

As COVID-19 cases escalated, the company’s B2B eCommerce platform – eZRx for healthcare practitioners, clinics, and hospitals – aptly enabled customers and sales reps to buy and sell healthcare products anytime, anywhere, without needing to meet others physically. It also reduced pricing errors and consolidated important information in a single location.

The solution is powered by SAP’s ERP Central Component (ECC), an on-premises enterprise resource planning system, along with SAP HANA data management software. With the SAP software, eZRx could integrate finance, inventor, and product data seamlessly on the web as well as on mobile devices.

Turning the tide against the pandemic

Deployed in March 2020 – the same month that the World Health Organization (WHO) declared an international pandemic – eZRx was able to ensure the smooth delivery of PPEs and other crucial medical supplies including COVID-19 vaccines, enabling healthcare professionals to do their jobs safely during this challenging time.

Through eZRx, customers could also have “full visibility of Zuellig Pharma’s product offerings and self-service, without having to wait for a pharma representative,” said Daniel Laverick, the group’s SVP, head of digital and data solutions. “Sales reps could also free up their time to focus on more meaningful tasks as well as provide customers with an omnichannel experience, enabled by e-detailing.”

In addition, the company could now safeguard compliance with international regulations with a database mapping specific customers’ product licensing restrictions. If a purchaser attempts to access any of the items via eZRx that are not market-compliant, the products are not shown.

In 2021, Zuellig Pharma was able to automate 11.6 million order lines, reducing the manual ones in half, and generating $1.2 million in annual productivity gains.

The development of a life-saving platform in the COVID-19 era earned Zuellig Pharma a 2022 SAP Innovation Award, an annual honor commemorating organizations that have used SAP products to benefit both business and society.

You can read the details behind Zuellig Pharma’s amazing accomplishment in their Innovation Awards pitch deck.

Data Management

When COVID hit in 2020, Australian Dominique Cotte lost her job as a first officer flying 777s for Emirates. Like others in the aviation industry, Cotte has retrained as a cyber security specialist and is working in London for insurance giant, QBE. Cotte speaks to CIO Australia’s editor-in-chief, Byron Connolly, about her career change, how the key skills required to be a good pilot play very well as a cyber security specialist, as well as her ambitions to one day possibly become a CISO.

Watch the episode:

CIO Leadership Live

If there’s one thing the pandemic has taught IT leaders, it’s that their business continuity plans were not as hardened as they thought.

And while no one can fault CIOs for not having anticipated the full extent of the COVID-19’s impact on business, now that they have experienced such an event, many CIOs are getting strategic about planning for future unknown scenarios that may come to pass.

Business continuity plans (BCPs) center in large part around possible known scenarios, such as a major disruption caused by a fire, flood, or malicious attack by cybercriminals. They outline procedures an organization must follow in the face of such disasters, but when the exact fallout of a business existential event cannot be fully anticipated, establishing an organization capable of riding through such a scenario may be just as — if not more important than — having explicit plans in place to marshal a response.

This topic was explored recently during a session at the MIT Sloan CIO Symposium. CIOs who participated in the session further fleshed out in subsequent interviews what they wish they had done differently before and during the pandemic, as well as the technologies and IT strategies they believe will be beneficial in weathering unknowns in the coming years.

Following is a roundup of the common themes these IT leaders see as essential to ensuring future organizational resilience, as gleaned from their experiences throughout the pandemic. Consider it a continuity strategy that goes beyond the traditional BCP, focusing just as much on agility and flexibility and on positioning their organizations as a place where people want to work.

Toward a more proactive IT

“No one had a playbook for COVID but taking time to integrate the lessons learned and exercise your plans will be worthwhile to prepare you for the next unknown,” says Mona Bates, CIO of Collins Aerospace.

The Charlotte, N.C.-based aerospace and defense company has utilized lessons learned from the pandemic to establish a foundational focus on being proactive rather than reactive, especially when it comes to cybersecurity, Bates says.

Mona Bates, CIO, Collins Aerospace

Collins Aerospace

“We are taking proactive approaches to monitoring and measuring our critical [digital transformation] systems’ performance,’’ Bates says. This includes predicting system failure and performance trends, as well as monitoring the user experience and data-driven processes for continuous improvement across digital services and self-service, she says.

“From an architecture perspective, we reevaluated the ways in which we develop and bring to the business our support and applications, enhancing the business value and cost savings.” For example, Collins Aerospace is now taking a cloud-first approach and embracing the agile framework to design, develop, and deliver products faster, she says.

Now is the time to rethink business continuity plans, Bates adds. “Security and compliance [within] the enterprise is the ongoing, enduring work we’re doing to plan ahead,” she says. “It’s something that keeps me up at night.”

The good news is IT has good frameworks, practices, and talent in place, she says. But Bates still constantly asks herself whether the IT organization knows and understands its full architecture and whether they are doing enough tabletop exercises to be able to confidently respond and adjust.

Pushing what-if scenarios another step deeper

Adriana Karaboutis, group chief information and digital officer, National Grid

National Grid

Given the nature of its business as a multinational electricity and gas utility company, National Grid is doubling down on business continuity and crisis management in the wake of COVID-19. Adriana Karaboutis, group chief information and digital officer at National Grid, says it’s of paramount importance for IT leaders to think deeply about the future and conduct what-ifs simulations.

It is expected that utility officials will think about what will happen if there is an event that brings the phone network down. But it’s not enough to say, “we’ll use wireless,’’ she says. “What if that goes down? We have to keep thinking about what-ifs and things you didn’t imagine, so what we are doing within my organization is doubling down on the what-ifs because did anyone expect a pandemic for real? No. So now we have to assume they’re real and let’s play them through with different scenarios.”

IT spends a lot of time building resiliency, security, safety, and measuring into its scenario planning, she says.

Change management as an organizational skill

Of course, you can never imagine all the things you need to account for in scenarios. That’s why it’s important to build muscle and plan for how to manage a crisis, says Karaboutis, who adds that this was among the top lessons she learned as an IT leader throughout the pandemic.

“We all think we’re good at it and whether something like a political or geopolitical [event] or weather hits, we want to be leaders,” she says, “but change management is such an overused phrase and so underappreciated. Change management internally is a skill’’ that includes technologies, processes, and the way in which people work.

“If I could give any advice, it would be study it, learn it, understand the cycles,’’ Karaboutis says of change management. “I’d make it a more formal discipline and [incorporate] capabilities that many companies don’t embrace.”

To do this, IT must also “build dexterity and bring in diversity of thought and experience to your teams.” CIOs must also stay on top of tech cycles, the news, and the business of their business, Karaboutis says.

“The best anticipators of change will be successful in the next unknown that comes to us,” she says.

Accelerating the transformation timetable

With so many organizations having to accelerate digital initiatives to survive the pandemic, IT leaders are also stressing the need to ensure their organizations are primed for continual transformation as a means for navigating future unknowns.

Used vehicle retailer CarMax, for example, was on a path to enable customers to fully buy and sell cars online with the goal of “empowering customers to do everything on their own,” says Shamim Mohammad, executive vice president and chief information and technology officer. In early 2020, the company had rolled out an omnichannel experience to half of the country, Mohammad says.

Shamim Mohammad, EVP & CITO, CarMax

CarMax

What went well for CarMax’s IT group when the pandemic hit was a focus on agility and nimbleness and preparing the company for rapid change, he says. What didn’t work well was focusing too heavily on “culture and adapting and mindset. We could have done a better job getting farther along in [our transformation] journey,” Mohammad says. But this has “challenged us to move quicker.”

During the session at the symposium, Mohammad said IT’s plan was to “refocus on building agility and resiliency. Then we’ll be fine. Unknowns don’t have to always be bad.”

To do this, Mohammad is hiring more engineers and investing more in technologies such as data science and AI to automate and increase the pace at which teams are innovating. More legacy systems are being moved to the cloud at an accelerated pace “because cloud gives you a lot more agility than on-premises [systems].”

This will empower CarMax’s associates and customers and give them “the option and flexibility to do the work they’d like to do where they can add the most value,’’ he says, adding that, when IT teams are empowered for transformation, unknowns can become opportunities.

“As the unknowns become more known and we can see more clearly what’s happening, our teams can really adapt and respond and create the type of experiences customers are expecting,’’ he says. “We can really take advantage of that market-changing or industry- or society-changing opportunities.”

Mohammad credits CarMax IT’s shift from being a traditional project-based organization to a product-based one as key to facilitating the company’s ability to adapt to change, he says.

Before, there were large numbers of tech professionals who worked individually. Now there are cross-functional and small, mission-driven teams that understand the company goals and customer needs and are empowered to test and learn to understand changing customer behaviors, Mohammad says.

Improving the people part of business continuity

IT leaders have also been rethinking the people part of business continuity in the wake of a pandemic that exposed several holes in their plans.

Due to the unprecedented nature of the pandemic, like many other companies, Collins Aerospace, for example, did not have a plan for almost 75% of the organization to work from home, says Bates.

“Our digital organization was running very lean when it came to spare computer hardware and peripherals,’’ she says. “We had to quickly shift our asset and hardware management practices to put hardware in the hands of employees quickly to enable their safety and productivity.” Today, the company is partnering and planning differently with key suppliers, Bates says.

Technology-wise, National Grid’s IT group was prepared to keep its 23,000 employees connected and productive during the pandemic with laptops, video, and other collaboration tools, Karaboutis says, but the group CIDO is looking to go further.

Now, “we’re setting the bar really high and knowing the persona for each [employee]’’ to have a deeper knowledge of each individual’s needs, she says. For example, IT learned about people’s struggles during the pandemic, whether it was employees who were experiencing loneliness because they had no one at home — or those with three kids who now had to be home-tutored and they had no space for an office and needed headsets as opposed to just a laptop with a camera and microphone.

“Knowing those personas and being even more prepared is something I would say we could have done better” during the pandemic, Karaboutis says.

Building in better automation

For many organizations, automation and AI have proved key technologies for navigating the workplace and marketplace disruptions brought about by the pandemic, and many CIOs see both as strategic tools for making their organizations better positioned to deal with future unknowns.

CarMax’s Mohammad is one such IT leader. Mohammad’s plans for AI include automating more capabilities that humans don’t need to be involved with. For example, when global supply chain issues arose during the pandemic and demand for cars skyrocketed, within a few weeks, the company rolled out an AI-based capability through its omnichannel experience called Instant Offer, which gives customers the ability to quickly offer a car for sale without having to talk to anyone, by using the CarMax website or mobile app.

Customers answer a few questions and are given an offer within minutes without any human involvement, Mohammad says, adding that this will help ensure CarMax staff are free to tackle whatever comes next. “If my team can focus on where they can have the most value then I think they’ll be much more open, much more able to change things happening.”

Taking stock of AI

Still, further reliance on AI can also bring about greater risk of the very business existential unknowns for which IT leaders are now bracing their organizations.

While many IT leaders say that cybersecurity keeps them up at night, privacy, risk, compliance, and ethics should be responsibilities that also worry them, Karaboutis says.

As she sees it, AI and machine learning are critical for an intelligent, connected utility, but “there has to be an envelope of ethics, compliance, and security, otherwise, anything good can turn out poorly.”

Even with the constructs and guardrails regulators and policymakers have put in place, organizations need “more belts and suspenders and policies that are commensurate with the data we’re trying to pull together,” Karaboutis says.

For example, smart meters have become somewhat mainstream. Reading them at someone’s home can tell a field worker “whether the toaster or hairdryer is running because all [devices] have a different electrical pull” and a fingerprint, Karaboutis says. But individuals may not want their utility knowing this information and their privacy has to be respected.

“You have to give consent to the ethical portion of this,’’ she says. “That’s why we as technologists as we continue to really leverage for good, frontier technologies like AI, ML, blockchain, and others, we also need to have a view of ethics, responsibility, citizenship, responsible charters and make sure we’re living within the auspices of policy and creating policy as well.”

This requires thinking “360-degrees around the good and the potential risk for harm [with] technologies that are emerging,” she says. Otherwise, organizations open themselves up to potential fallout down the line.

The most daunting challenge: Talent

Industry-wide, IT leaders say there remains a high attrition trend among IT professionals — and not enough people entering the workforce to fill the gaps. The CIOs we talked to all agree that a big part of planning for future unknowns requires talent.

“We are focusing on pleasing the innovator innovating,’’ says Mohammad. “The talent shortage is the biggest uncertainty we all have to face.”

Similarly, the other big challenge at CarMax is making sure the company culture continues to be a place where people will want to work. “That is something we cannot take for granted and we need to focus more and more on that,’’ Mohammad says.

“Without exceptional talent, digital transformation cannot happen and readiness to tackle unknowns will be hindered,’’ says Bates. “We are focused on creative new ways to attract, develop, retain, and engage our employees to remain a preferred employer of choice and a place where people can work, grow, and belong.”

There is no one-size approach to work that will fit all needs, she notes. A hybrid work environment is here to stay at Collins Aerospace, which has defined three personas for employees based on their roles: remote, hybrid, and on-site. Managers work with their employees to decide the best persona fit.

The power, Bates says, is with the employee. So Collins Aerospace is “keenly focused on employee engagement in this new normal, ensuring our employees have a tie to our purpose and mission as a company and fully understand the impact they make on the mission,” she says.

Lowering the barrier to entry will help with the dearth of staff, Bates adds. “Going forward, we have to think differently about how we attract people and take the opportunity to develop them where there are gaps. AI could be a powerful technology to complement humans.” This will require learning how to work in a human-machine world to supplement the workforce, she says.

As they plan for the next unknowns, the silver lining is the culture change brought about by the pandemic and the fact that companies now know people can work from anywhere, anytime, and be productive and safe, Bates says.

“While we learned a lot and it was hard on many of us there’s always the nuggets. Let’s learn from them and apply them to whatever the next unknown is,’’ she said during the CIO consortium. “Know where your critical assets are — not just products, but people — and how you create more resiliency around them” in meaningful ways to keep businesses going.

Business Continuity, IT Leadership

1.

What is business analytics?

Business analytics is the practical application of statistical analysis and technologies on business data to identify and anticipate trends and predict business outcomes. Research firm Gartner defines business analytics as “solutions used to build analysis models and simulations to create scenarios, understand realities, and predict future states.”

While quantitative analysis, operational analysis, and data visualizations are key components of business analytics, the goal is to use the insights gained to shape business decisions. The discipline is a key facet of the business analyst role.

Wake Forest University School of Business notes that key business analytics activities include:

Identifying new patterns and relationships with data miningUsing quantitative and statistical analysis to design business modelsConducting A/B and multivariable testing based on findingsForecasting future business needs, performance, and industry trends with predictive modelingCommunicating findings to colleagues, management, and customers

2.

What are the benefits of business analytics?

Business analytics can help you improve operational efficiency, better understand your customers, project future outcomes, glean insights to aid in decision-making, measure performance, drive growth, discover hidden trends, generate leads, and scale your business in the right direction, according to digital skills training company Simplilearn.

3.

What is the difference between business analytics and data analytics?

Business analytics is a subset of data analytics. Data analytics is used across disciplines to find trends and solve problems using data mining, data cleansing, data transformation, data modeling, and more. Business analytics also involves data mining, statistical analysis, predictive modeling, and the like, but is focused on driving better business decisions.

4.

What is the difference between business analytics and business intelligence?

Business analytics and business intelligence (BI) serve similar purposes and are often used as interchangeable terms, but BI can be considered a subset of business analytics. BI focuses on descriptive analytics, data collection, data storage, knowledge management, and data analysis to evaluate past business data and better understand currently known information. Whereas BI studies historical data to guide business decision-making, business analytics is about looking forward. It uses data mining, data modeling, and machine learning to answer “why” something happened and predict what might happen in the future.

Business analytics techniques

According to Harvard Business School Online, there are three primary types of business analytics:

Descriptive analytics: What is happening in your business right now? Descriptive analytics uses historical and current data to describe the organization’s present state by identifying trends and patterns. This is the purview of BI.Predictive analytics: What is likely to happen in the future? Predictive analytics is the use of techniques such as statistical modeling, forecasting, and machine learning to make predictions about future outcomes.Prescriptive analytics: What do we need to do? Prescriptive analytics is the application of testing and other techniques to recommend specific solutions that will deliver desired business outcomes.

Simplilearn adds a fourth technique:

Diagnostic analytics: Why is it happening? Diagnostic analytics uses analytics techniques to discover the factors or reasons for past or current performance.

Examples of business analytics

San Jose Sharks build fan engagement

Starting in 2019, the San Jose Sharks began integrating its operational data, marketing systems, and ticket sales with front-end, fan-facing experiences and promotions to enable the NHL hockey team to capture and quantify the needs and preferences of its fan segments: season ticket holders, occasional visitors, and newcomers. It uses the insights to power targeted marketing campaigns based on actual purchasing behavior and experience data. When implementing the system, Neda Tabatabaie, vice president of business analytics and technology for the San Jose Sharks, said she anticipated a 12% increase in ticket revenue, a 20% projected reduction in season ticket holder churn, and a 7% increase in campaign effectiveness (measured in click-throughs).

GSK finds inventory reduction opportunities

As part of a program designed to accelerate its use of enterprise data and analytics, pharmaceutical titan GlaxoSmithKline (GSK) designed a set of analytics tools focused on inventory reduction opportunities across the company’s supply chain. The suite of tools included a digital value stream map, safety stock optimizer, inventory corridor report, and planning cockpit.

Shankar Jegasothy, director of supply chain analytics at GSK, says the tools helped GSK gain better visibility into its end-to-end supply chain and then use predictive and prescriptive analytics to guide decisions around inventory and planning.

Kaiser Permanente streamlines operations

Healthcare consortium Kaiser Permanente uses analytics to reduce patient waiting times and the amount of time hospital leaders spend manually preparing data for operational activities.

In 2018, the consortium’s IT function launched Operations Watch List (OWL), a mobile app that provides a comprehensive, near real-time view of key hospital quality, safety, and throughput metrics (including hospital census, bed demand and availability, and patient discharges).

In its first year, OWL reduced patient wait time for admission to the emergency department by an average of 27 minutes per patient. Surveys also showed hospital managers reduced the amount of time they spent manually preparing data for operational activities by an average of 323 minutes per month.

Business analytics tools

Business analytics professionals need to be fluent in a variety of tools and programming languages. According to the Harvard Business Analytics program, the top tools for business analytics professionals are:

SQL: SQL is the lingua franca of data analysis. Business analytics professionals use SQL queries to extract and analyze data from transactions databases and to develop visualizations.Statistical languages: Business analytics professionals frequently use R for statistical analysis and Python for general programming.Statistical software: Business analytics professionals frequently use software including SPSS, SAS, Sage, Mathematica, and Excel to manage and analyze data.

Business analytics dashboard components

According to analytics platform company OmniSci, the main components of a typical business analytics dashboard include:

Data aggregation: Before it can be analyzed, data must be gathered, organized, and filtered.Data mining: Data mining sorts through large datasets using databases, statistics, and machine learning to identify trends and establish relationships.Association and sequence identification: Predictable actions that are performed in association with other actions or sequentially must be identified.Text mining: Text mining is used to explore and organize large, unstructured datasets for qualitative and quantitative analysis.Forecasting: Forecasting analyzes historical data from a specific period to make informed estimates predictive of future events or behaviors.Predictive analytics: Predictive business analytics use a variety of statistical techniques to create predictive models that extract information from datasets, identify patterns, and provide a predictive score for an array of organizational outcomes.Optimization: Once trends have been identified and predictions made, simulation techniques can be used to test best-case scenarios.Data visualization: Data visualization provides visual representations of charts and graphs for easy and quick data analysis.

Business analytics salaries

Here are some of the most popular job titles related to business analytics and the average salary for each position, according to data from PayScale:

Analytics manager: $71K-$132KBusiness analyst: $48K-$84KBusiness analyst, IT: $51K-$100KBusiness intelligence analyst: $52K-$98KData analyst: $46K-$88KMarket research analyst: $42K-$77KQuantitative analyst: $61K-$131KResearch analyst, operations: $47K-$115KSenior business analyst: $65K-$117KStatistician: $56K-$120KAnalytics

The logical progression from the virtualization of servers and storage in VSANs was hyperconvergence. By abstracting the three elements of storage, compute, and networking, data centers were promised limitless infrastructure control. That promised ideal was in keeping with the aims of hyperscale operators needing to grow to meet increased demand and that had to modernize their infrastructure to stay agile. Hyperconverged infrastructure (HCI) offered elasticity and scalability on a per-use basis for multiple clients, each of whom could deploy multiple applications and services.

There are clear caveats in the HCI world: limitless control is all well and good, but infrastructure details like lack of local storage and slow networking hardware restricting I/O would always define the hard limits on what is possible. Furthermore, there are some strictures emplaced by HCI vendors that limit the flavour of hypervisor or constrain hardware choices to approved kits. Worries around vendor lock-in surround the black-box nature of HCI-in-a-box appliances, too.

The elephant in the room for hyperconverged infrastructures is indubitably cloud. It’s something of a cliché in the technology landscape to mention the speed at which tech develops, but cloud-native technologies like Kubernetes are showing their capabilities and future potential in the cloud, the data center, and at the edge. The concept of HCI was presented first and foremost as a data center technology. It was clearly the sole remit, at the time, of the very large organization with its own facilities. Those facilities are effectively closed loops with limits created by physical resources.

Today, cloud facilities are available from hyperscalers at attractive prices to a much broader market. It is forecasted that the market for HCI solutions will grow significantly over the next few years, with year-on-year growth at just under 30%. Vendors are selling cheap(er) appliances and lower license tiers to try and mop up the midmarket, and hyperconvergence technologies are beginning to work with hybrid and multi-cloud topologies. The latter trend is demand-led. After all, if an IT team wants to consolidate its stack for efficiency and easy management, any consolidation must be all-encompassing and include local hardware, containers, multiple clouds, and edge installations. That ability also implies inherent elasticity, and by proxy, a degree of future-proofing baked in.

The cloud-native technologies around containers are well-beyond flash-in-the-pan status. The CNCF (Cloud Native Computing Foundation) Annual Survey for 2021 shows that containers and Kubernetes have gone mainstream. 96% of organizations are either using or evaluating Kubernetes. In addition, 93% of respondents are currently using, or planning to use, containers in production. Portable, scalable and platform-agnostic, containers are the natural next evolution in virtualization. CI/CD workflows are happening, increasingly, with microservices at their core.

So, what of hyperconvergence in these evolving computing environments? How can HCI solutions handle modern cloud-native workloads alongside full-blown virtual machines (VMs) across a distributed infrastructure. It can be done with “traditional” hyperconvergence, but the solution will be proprietary incurring steep cost.

Last year, SUSE launched Harvester, a 100% free-to-use, open source modern hyperconverged infrastructure solution that is built on a foundation of cloud native solutions including Kubernetes, Longhorn and Kubevirt. Built on top of Kubernetes, Harvester bridges the gap between traditional HCI software and the modern cloud-native ecosystem. It unifies your VMs with cloud-native workloads and provides organizations a single point of creation, monitoring, and control of an entire compute-storage-network stack. Since containers may run anywhere, from SOC ARM boards up to supercomputing clusters, Harvester is perfect for organizations with workloads spread over data centers, public clouds, and edge locations. Its small footprint makes it a perfect fit for edge scenarios and when you combine it with SUSE Rancher, you can centrally manage all your VMs and container workloads across all your edge locations.

VMs, containers, and HCI are critical technologies for extending IT service to new locations. Harvester represents how organizations can unify them and deploy HCI without proprietary closed solutions, using enterprise-grade open-source software that slots right into a modern cloud-native CI/CD pipeline.

To learn more about Harvester, we’ve provided the comprehensive report for you here.

SUSE

Vishal Ghariwala is the Chief Technology Officer for the APJ and Greater China regions for SUSE, a global leader in true open source solutions. In this capacity, he engages with customer and partner executives across the region, and is responsible for growing SUSE’s mindshare by being the executive technical voice to the market, press, and analysts. He also has a global charter with the SUSE Office of the CTO to assess relevant industry, market and technology trends and identify opportunities aligned with the company’s strategy.

Prior to joining SUSE, Vishal was the Director for Cloud Native Applications at Red Hat where he led a team of senior technologists responsible for driving the growth and adoption of the Red Hat OpenShift, API Management, Integration and Business Automation portfolios across the Asia Pacific region.

Vishal has over 20 years of experience in the Software industry and holds a Bachelor’s Degree in Electrical and Electronic Engineering from the Nanyang Technological University in Singapore.

Vishal is here on LinkedIn: https://www.linkedin.com/in/vishalghariwala/

Hyperconverged Infrastructure