Don’t miss CIO’s Future of Digital Innovation Summit and Awards Canada, happening on November 29-30 produced by IDC and CIO, in partnership with TECHNATION. Registration is complimentary, and attendees will have the opportunity to gain the latest knowledge in innovation from experts in a broad range of industries.

The conference will kick off on November 29 with a keynote from Lee-Anne McAlear, Program Director, the Centre of Excellence in Innovation Management, York University. McAlear will focus on digital leadership in a time of continuous change. Kelley Irwin, Chief Information Officer, Electrical Safety Authority, Kalyan Chakravarthy, Chief Information Officer, the Regional Municipality of Durham, and Kyla Lougheed, Digital Transformation Lead, United Way Greater Toronto, will participate in the CIO Panel: Jumpstarting Innovation for Customer & Employee Experience. Theywill discuss developing new innovative capabilities to improve the customer and employee experience. In this interactive group session, you’ll have the opportunity to ask questions, share your thoughts, and dive into some of the lessons learned when implementing innovative projects.

The afternoon sessions include collaborative solutions for hybrid work environments presented by Aruna Ravichandran, SVP and Chief Marketing Officer, Webex by Cisco, and Culture, Growth, and the Modern Digital Enterprise, in which Sabina Schneider, Chief Solutions Officer – North America, Globant, will focus on current and future business environments. The day will end with a highly anticipated session on Transforming the Technology Foundations for Business Enablement and Agility with CIO Awards Canada Winners CIBC, represented by Richard Jardim, Executive Vice-President and CIO, and Bradley Fedosoff, Senior Vice-President, Architecture, Data and Analytics.

Day one offers a full day of insights and discussions with Canadian CIOs and senior technology leaders who are building digital innovation and transforming into digital businesses. Check out the full agenda here.

Day two, November 30, kicks off with a presentation on The End Game: How to Deliver Sustained Digital Innovation, lead by Nancy Gohring, Research Director, Future of Digital Innovation, IDC. Immediately following her presentation, you’ll be able to ask questions about the future of digital business. The final session before the double awards ceremony will be a fireside chat with Shaifa Kanji, Assistant Deputy Minister, Chief Digital Officer of DTSS, Innovation, Science and Economic Development Canada, interviewed by Angela Mondou, President and CEO of TECHNATION, who will discuss accelerated digitization in Canada. The summit will cap off with the best of the best, with the unveiling of TECHNATION’s Ingenious Awards, and then the CIO Awards Ceremony where we celebrate Canadian organizations that are using technology to innovate and deliver business value. To attend the summit and access the full agenda, register today.

C-Suite

What you need to know about IoT in enterprise and education  

 
In an era of data driven insights and automation, few technologies have the power to supercharge and empower decision makers like that of the Internet of Things (IoT).  

 
As the adoption of IoT devices is expected to reach 24.1 billion by 2030, forward-thinking organisations and higher education institutions are realising that IoT technologies are providing access to insights and making things possible now that were too expensive or difficult just a few years ago.  

 
Sustainability and smart energy management are emerging as important IoT use cases, offering organisations real-time power usage monitoring and predictive analytics to reduce energy spending.  

 
In the future, IoT will play a critical role in enabling organisations to fulfil their ESG goals and demonstrate compliance to movements such as B Corp and the Climate Pledge

The potential use cases for enterprise users  

 
Futhermore, the potential use cases for IoT goes well beyond the confines of sustainability. For instance, organisations can even go as far as monitoring the air quality of spaces, to support the health and wellbeing of building occupants. 

 
Decision makers and facility managers also have the ability to monitor environmental factors like CO2 levels, which are known to impair cognitive function.  

 
IoT devices also can be used more broadly to help leverage maximum value from assets, by optimising room occupancy and utilisation, or tracking the location and usage of high value assets.  

 
Together these tools can help reduce carbon emissions, optimise processes and asset maintenance, and enable organisations to better comply with sustainability regulations and meet long-term green and operational goals.  

 
It is these widespread use cases that are contributing to the growth of the IoT market as a whole, which analysts predict will increase from a value of $384.70 billion in 2021, with some estimates putting the expected  value as high as  $2,465.26 billion by 2029. But it’s not just the commercial sector that can reap the rewards of IoT.  

How IoT can help education providers  

 
While IoT adoption in the education industry is in its infancy, these distributed devices have the potential to provide detailed operational insights and automation capabilities the same way they already do in commercial environments.  

 
Once again, the most potent use case of IoT devices is in supporting sustainability initiatives, enabling institutions to cut energy costs, optimise resource usage for water and gas, and meet their green goals.  

 
It also enables them to enhance their operations through enhancing the occupancy of classrooms, and monitoring learning environments for comfort, health and safety concerns, influencing factors like light, VOC, CO2, and sound, to ensure that students are in an ideal position to learn.  

Green Custard’s role in the IoT market  

 
One of the providers paving the way for the ongoing IoT revolution is Green Custard, a UK-based cloud native professional services company providing bespoke IoT solutions to organisations across the commercial, educational, and public sectors.  

 
Green Custard is also an Amazon Web Services (AWS) Advanced Tier partner, and one of a small number who specialise solely in IoT deployment and management.  

 
Leveraging AWS, Green Custard help to deliver products and services across IoT, edge, embedded, infrastructure, data analytics, mobile, and web applications with the necessary best practices, to help decision makers bring their green visions to life.  

For more information click here to find out how Green Custard can help your organisation. 

Education Industry

If you’ve noticed changing patterns of fraud and the way your business manages fraud threats since the start of the pandemic, you’re not alone. Our latest survey of industry trends, with MRC and Verifi, the 2022 Global Fraud and Payments Report, highlights some important shifts in the extent of fraud and the way merchants are responding to it. It also reveals what merchants really think about upcoming rule changes.

Here are the key take-outs for 2022:

Fraud is on the rise…

For the second year running, fraud KPIs are on the rise. Estimated global revenue lost to fraud is up 16% — and in North America there was a sharp jump of 38%. 

% of revenue lost to fraud 1

Cybersource

…but spending on fraud is not

Despite the uptick in fraud, the overall amount merchants have spent on tackling fraud globally has flatlined since 2020. One explanation could be that managing fraud already accounts for a large proportion of merchants’ budgets. On average one-tenth of e-commerce revenue is spent on the issue. It’s a particular drain on resources for mid-sized firms:

% of eCommerce revenue spent managing fraud, by business size 2

Cybersource

Reducing manual reviews is in merchants’ sights

Given the significant ongoing costs of fraud management, it’s little wonder the majority of merchants are looking to reduce the amount spent on time-consuming manual reviews.

While most merchants foresee retaining a manual review process, 12% are planning to eliminate it entirely. In Europe this figure is even higher, with nearly one in five merchants planning a complete phase-out.

Role of manual review in future fraud management strategy 3

Cybersource

Merchants have a diverse armory

Fraud threats are a complex and constantly shifting threat, and merchants commonly use a number of approaches to tackle them.

On average, merchants use four different tools when detecting and thwarting fraud, although merchants who are members of the Merchant Risk Council typically use double that. Larger merchants also use a wider array of approaches than SMBs.

Global top five fraud-prevention methods 4

Cybersource

Changes are no big surprise

Regulatory changes are a potential minefield for merchants, but those we surveyed are generally pretty positive about incoming rules on customer authentication.

As the graph below indicates, merchants are feeling confident about the industry-wide implementation of EMV-3DS. Meanwhile changes to the EU’s Payment Services Directive (PSD2) are expected to have a major impact on organizations doing business in/with Europe. Here too, the vast majority of merchants feel at least partially prepared. 

Merchant preparedness for EMV® 3DS and PDS2 / SCA 5

Cybersource

To find out more download the Cybersource and Merchant Risk Council’s 2022 Global Fraud and Payments Report

1 2022 Global Fraud and Payments Survey Report, MRC. Figure 4, p7
2 2022 Global Fraud and Payments Survey Report, MRC. Figure 5, p8
3 2022 Global Fraud and Payments Survey Report, MRC. Figure 6, p9
4 2022 Global Fraud and Payments Survey Report, MRC. Figure 16, p18
5 2022 Global Fraud and Payments Survey Report, MRC. Figure 8, p11
Fraud Protection and Detection Software, IT Leadership

By Viki Paige, Head of Broadcom Software Marketing

As recently announced, Hock Tan, Broadcom Inc.’s President and CEO, will be also directly overseeing the operations of the Broadcom Software Group. Now that Hock is leading Broadcom Software, we sat down with him to learn more about his career, personal philanthropy and areas of achievement.

Q: Having grown up in Malaysia, tell us a bit about how you got to the U.S. and what it was like to become an American citizen?

I came to the United States in 1971 on a scholarship to study at the Massachusetts Institute of Technology (MIT).  I was both fortunate and proud to attend MIT. The American college and post-graduate educational system has always been a magnet for aspiring students around the globe. Like so many world-class U.S. colleges and universities, MIT has opened many doors for me, and made it possible for me to live the American Dream. I graduated from MIT in 1975 with both my bachelor’s and master’s degrees in mechanical engineering, and then worked as a research engineer at Union Carbide Corporation for several years before attending Harvard Business School where I received my MBA in 1979. It was then in 1990 that I became an American Citizen.

Q: How have these defining moments shaped who you are and how you lead?   

I have the best job in the world as CEO of Broadcom because I get to work alongside some of the smartest and most creative people on the planet. Success is a team effort, and at Broadcom, we know that our talented workforce is our most valuable asset which is why we continue to take steps to ensure that we will have access to bright and hardworking talent in the future. The Broadcom Foundation, which funds science, technology, engineering and math (STEM) education programs for middle school students inside and outside the U.S., is just one example of how Broadcom is working to encourage the next generation to take an interest in areas of study that will be critical to the continued growth of both our company as well as our country.

Q: What was your career path to becoming Broadcom’s CEO?

My path to becoming CEO of Broadcom was not a straight line. After getting my MBA, I began my career in the auto industry with General Motors, before moving to the food and beverage industry and spending a few years at PepsiCo. From there, I held leadership roles at Hume Industries, in the building materials space, at PacVen Investments, a venture capital firm, as well as at Commodore International, best known for its personal computers.

I made the transition into semiconductors when I joined Integrated Circuit Systems (ICS) in 1994. Five years later, I moved from being CFO into the CEO role after leading a management buyout. It was while working at ICS that I first had the opportunity to collaborate directly with the U.S. Department of Defense, gaining a security clearance as part of the work we did on the radar systems for the Patriot anti-missile program.

We eventually sold ICS to Integrated Device Technology in 2005 and one year later, I was hired by the private equity firms Kohlberg Kravis & Roberts and Silver Lake Partners to become the CEO of Avago Technologies, which was a spin-out of the legacy Hewlett Packard semiconductors team. Avago later acquired Broadcom Corporation in 2016 and rebranded itself into the “Broadcom” that you all know today. I never would have predicted that I’d become CEO of this great company when I began my professional journey and consider myself fortunate to be where I am today.

Q: What personal initiatives and causes are important to you?

As I have had much good fortune in my life, it is really important to me to give back to the community and to others. Autism research is a cause that I’m deeply involved in and affects me personally as the father of two children with autism. My family has made substantial gifts to Harvard, MIT and Cornell to fund programs to improve the work-life of young adults with disabilities as well as to support research in the areas of neurodiversity.

Q: What has your greatest professional achievement been to-date?

I am very proud of the work that we have done at Broadcom in the 15+ years since I joined the company. The introduction of industry-pioneering products, such as optical navigation in PCS to the first Wi-Fi/Bluetooth/FM combo chip for mobile phones has enabled the company to achieve great success and to continue to be at the forefront of leading-edge innovation in technology. I look forward to welcoming the VMware team when the transaction closes to advance our strategy to build the world’s leading infrastructure technology company.

And if you haven’t taken a look, please visit https://Reimaginingsoftware.com, our recently launched website that contains useful materials about the VMware transaction and other relevant information.

About Viki Paige:

Broadcom Software

Viki is responsible for end-to-end marketing for Broadcom Software, ensuring that marketing strategies are developed and executed across the organization. Viki has extensive experience in product/solutions marketing, software solutions, and product strategy.

CEO, IT Leadership